Help Center

How to use Peatix (for first time event organizers)

Peatix is an online ticket sales and event management service. With no registration fees, you can start using Peatix right away.

Below we will explain the basics on how to use Peatix for your event.
For more details and tips, you can also download our User Guide for Organizers.

1. Create a group & event

After you have created your Peatix account, the first step in using Peatix for your event is creating a group. This group will become the community around your event(s). 

About Groups



After you created your group, you can create your event page. On the event page, you can inform participants about all the event details (such as date & time, location), and create tickets. You can also add pictures and videos to your event page. 

You can further customize your event with several extra event setting options, such as creating a survey questionnaire for ticket buyers, customizing the URL of the event page, or changing the ticket sales deadline.

FAQ about creating an event


2. Publish and promote your event

When you are finished creating your event page you can publish the event. After the event page is published, you can start promoting your event and immediately start selling tickets. Please share your event using email, blog, Twitter or Facebook. 

Peatix also helps you get the word out for your group & events through our group/event discovery platform Peatix Search. The platform allows users to search for and discover new and interesting events on Peatix. (It may take 2-3 business days for an event to appear on Peatix Search after it has been published.)

FAQ about event promotion



3. Attendees buy tickets

After you have published your event, attendees can immediately start buying tickets.
Tickets can be purchased 24 hours a day, using a computer or smartphone. 

After the order is completed, the ticket buyer will receive an order confirmation email, and the buyer can access his/her ticket in the Peatix app or on the Peatix website. 


How can attendees buy tickets?
 





4. Manage your attendees

From your organizers account you will be able to monitor the ticket sales in real time.

The order details are listed in the attendee list, and you are able to send messages to the ticket buyers, or cancel (refund) purchased tickets.

FAQ about managing attendees
 


5. The event day, check-in attendees

Peatix offers several ways to check-in attendees on the day of the event. Taking the number of attendees and the event location into account, you can choose the check-in method that is best suited for your event.

Check-in options
 


6. Receive ticket sales payment

Within 5 business days after your event is finished we will pay you the amount from the tickets sales minus our fees. To ensure a timely payout of your event, please register your payout information before the start of your event.
You can register your payout details in your account settings: for events in Singapore, the US, Malaysia and Japan, we will transfer the payout directly to your bank account. For events in other countries, we will transfer the payout to your PayPal account.



FAQ about Payment & Fees

If you have any questions about using Peatix for your event, please don't hesitate to contact us.