Help Center

How a Peatix ticket works

Your ticket is saved in our app

just open the Peatix app
and show your ticket at the door

Peatix is a ticket service that you can use from the moment of ticket purchase, until the day of the event. Peatix offers an easy to use, and paperless ticket service. Your ticket will be displayed in our app, or can be viewed on your computer.

 

1.Ticket Purchase

You can purchase tickets using your smartphone, computer or tablet.
When purchasing tickets for the first time, please create a Peatix account or use your Facebook, Twitter or Google account to login and order your tickets.
Depending on your country, there are different payment methods available.

For more information on how to purchase a ticket, please check the following help pages

How to purchase tickets using a computer
How to purchase tickets using a smartphone
 
  • ※ Apart from the ticket price, you will not be charged any fee.

2.Receiving your ticket

Please view your ticket in one of the following ways. Even if you have used your computer to purchase your ticket, you can access your ticket in our app.
  
 
  • ※ Depending on the event, there are cases were there is no QR-code included in your ticket. Please see How to check your ColorSync ticket for more information
  • ※ If you purchased multiple tickets from the same account, those tickets will be displayed in one ticket (one QR code). If you and your friends will go to the event separately, please split the ticket in advance and send it to your friends.
 

▼Receiving your ticket using your smartphone

​Download the Peatix app, and log in with the account you used to purchase your tickets. Your ticket will be displayed in the app. On the day of the event, please show your ticket on the screen on your smartphone.

 
Download from the App Store (free)
Download from Google Play (free)



For detailed instructions on how to receive your ticket, please see the following help pages:
How to use the Peatix App to access your tickets? (iPhone)
How to use the Peatix App to access your tickets? (Android)

 

▼Receiving your ticket using your computer

Please log into the Peatix website, and access your tickets on the "My ticket(s)" page. On the event day, please bring a print out of your ticket screen. 



For detailed instructions on how to access your web ticket, please see the following help page:
How to view your web ticket
 

3.Show your ticket

On the day of the event smartphone users can show their ticket through the Peatix app. Otherwise, print out the QR ticket and bring it with you to the event.
 
If you wish to cancel your ticket or have questions about the event, please contact the organizer directly:



 

I cannot view my tickets


After I log into the Peatix App, or the Peatix website, my tickets aren't displayed.

Because you logged in with a different account than the account you used to purchase your tickets, no tickets are shown. Please log in with the account you used when purchasing your tickets.

* You can check which account you used in the order confirmation email:


* To login with a Peatix account, please use the "Login with your Peatix account"-button (web), or "Login with Peatix" (app), and log in with your registered email address and password.

* If you used your Facebook, Twitter or Google account to purchase tickets, click the relevant button to log into your account. 



When I try to log in, Either your username or password is incorrect. Please try again. is displayed.

This is displayed if you made a mistake in either your username or your registered password. 
In case you've forgotten your password, you may reset your password and try to log in again. To reset your password, click [Forgot your password?] from the login screen. 
If you still experience troubles logging into your account, please contact us.



Related help pages