Help Center

For new users: How a Peatix ticket works

 


 


Peatix offers an easy to use, paperless ticket service. After you have ordered your ticket, your ticket will be displayed in our app. On the day of the event you only need to open the app and show your ticket at the door.

 

1.Ticket Purchase

You can purchase tickets using your smartphone or your computer.

Account creation
When purchasing tickets for the first time, you will need to create a Peatix account with your email address, or you can use your Facebook, Twitter or Google account to login and create your Peatix account. 
After you have ordered your ticket you will use this account to access your online ticket.

Ticket purchase
Depending on your country, there are different payment methods available to purchase your tickets. 
For more information on how to purchase a ticket, please check the following help pages:

How to purchase tickets using a computer
How to purchase tickets using a smartphone

2.Accessing your ticket

After you have ordered your ticket, your ticket will be saved in the Peatix app. Please log into the account you used to purchase your ticket to access your tickets. On the day of the event, please show your ticket on your smartphone.

 

For detailed instructions on how to receive your ticket, please see the following help pages:
How to use the Peatix App to access your tickets? (iPhone)
How to use the Peatix App to access your tickets? (Android)

If you don't have a smartphone or cannot download the app, you can also access your ticket on the Peatix website. Please print out your web ticket, and don't forget to bring the print out with you to the event.

For detailed instructions on how to access your web ticket, please see the following help page:
How to view your web ticket
 
  • ※ If you purchased multiple tickets from the same account, all tickets will be included in 1 ticket (1 QR code). If you and your friends will arrive at the event separately, please transfer the tickets to your friends.
 

3.Show your ticket

On the day of the event just open the Peatix app, and show your ticket at the door.
If you printed your web ticket, don't forget to bring the print out with you to the event and show it at the door.
 
If you have questions about the event or wish cancel your ticket, please contact the organizer directly:
 

Troubleshooting

Why are my tickets not shown in my account?
How can I check which account I used to purchase my tickets?
What should I do when I cannot login to view my tickets?

 



Related help pages