Help Center

Can I cancel my ticket?

Tickets that have been purchased can only be cancelled if the event organizer consents. 
If you wish to request for ticket cancellation, please contact the event organizer directly. 
 

How to request for ticket cancellations

1. Visit the Peatix homepage and click [Register/Login] in the upper right corner. Log in with the same account that you used when purchasing your ticket.

If you are already logged in, please click on your name in the upper right corner and select "My Event / Groups"

2. From the Tickets-page, please click "Contact Organizer".





3. Fill your name, email address, and select the subject "<Buyer> Cancellation of ticket".
Enter your cancellation request, and click "Submit" to send your cancellation request to the event organizer.



 

Refund


The refund will be handled by the company of the credit card used. The process varies depending on the cut-off date of the credit card.

Cancellation date before the credit card cut-off date: The refund process will be handled in the current month so no money will be deducted for ticket payment. In most cases, both the ticket payment and the refund will appear separately on the credit card statement.

Cancellation date after the credit card cut-off date: The payment of the ticket order will be processed. We will refund the amount in the next month through a negative invoice

Note: Peatix is unable to look up cut-off dates of credit cards.
 

Cancellation Fee

If more than 50 days have passed since you placed your order, you will be charged the following cancellation fee:
 
Country Ticket / Cancellation fee
currency
Cancellation fee
(per order)
Japan         JPY 500 JPY        
U.S.         USD 5 USD        
Singapore         SGD 5 SGD        
Hong Kong         HKD 30 HKD        
Taiwan TWD 150 TWD
South Korea USD 5 USD
Indonesia USD 5 USD
Thailand THB 150 THB
Philippines PHP 200 PHP
Malaysia MYR 10 MYR
Viet Nam USD 5 USD
India USD 5 USD
Australia AUD 5 AUD
New Zealand NZD 5 NZD
Austria EUR 5 EUR
Belguim EUR 5 EUR
Canada CAD 5 CAD
France EUR 5 EUR
Germany EUR 5 EUR
Ireland EUR 5 EUR
Italy EUR 5 EUR
Luxembourg EUR 5 EUR
Netherlands EUR 5 EUR
Spain EUR 5 EUR
United Kingdom GBP 5 GBP

* For users in Japan:
If you bought tickets using Convenient Store or ATM Payment, the cancellation fee will be 500 Yen regardless of many days have passed since the ticket purchase.