Tickets that have been purchased can only be cancelled if the event organizer consents.
If you wish to request for ticket cancellation, please contact the event organizer directly.
How to request for ticket cancellations1. Visit the Peatix homepage and click [Register/Login] in the upper right corner. Log in with the same account that you used when purchasing your ticket.
If you are already logged in, please click on your name in the upper right corner and select "My Event / Groups"
2. From the Tickets-page, please click "Contact Organizer".
3. Fill your name, email address, and select the subject "<Buyer> Cancellation of ticket".
Enter your cancellation request, and click "Submit" to send your cancellation request to the event organizer.
The refund will be handled by the company of the credit card used. The process varies depending on the cut-off date of the credit card.
Cancellation date before the credit card cut-off date: The refund process will be handled in the current month so no money will be deducted for ticket payment. In most cases, both the ticket payment and the refund will appear separately on the credit card statement.
Cancellation date after the credit card cut-off date: The payment of the ticket order will be processed. We will refund the amount in the next month through a negative invoice
Note: Peatix is unable to look up cut-off dates of credit cards.
Cancellation FeeIf more than 50 days have passed since you placed your order, you will be charged the following cancellation fee:
|Country||Ticket / Cancellation fee
|Hong Kong||HKD||30 HKD|
|South Korea||5 USD|
|Viet Nam||5 USD|
|New Zealand||5 NZD|
|United Kingdom||5 GBP|
* For users in Japan:
If you bought tickets using Convenient Store or ATM Payment, the cancellation fee will be 500 Yen regardless of many days have passed since the ticket purchase.