Tickets that have been purchased can only be canceled if the event organizer consents.
If you wish to request for ticket cancelation, please contact the event organizer directly.
How to request for ticket cancelations1. Login into the account used for the purchase of the tickets and access your Ticket overview page: http://peatix.com/dashboard.
2. From the Tickets page, please click "Contact Organizer".
3. Select the subject "Cancelation, changing of ticket", and enter your cancelation request.
Click "Submit" to send your cancelation request to the event organizer.
The reply from the organizer will be delivered to your Peatix inbox and forwarded to your registered email address.
RefundThe refund will be handled by the credit card company that was used for the purchase of the tickets.
If the refund date lies before the cutoff date of your credit card, the refund will be settled in this months credit card bill.
If the refund date lies after the cutoff date of you credit card, the refund will be settled in next month credit card.
For customers in Japan: customers who used convenience store or ATM payment to purchase their tickets will receive an email regarding the details of the refund. Please follow the instructions as written in the email. If you have any questions about the refund process or the instructions in the email, please contact us.
Cancellation FeeIf more than 50 days have passed since you placed your order, you will be charged the following cancellation fee:
|Country||Ticket / Cancellation fee
|Hong Kong||HKD||30 HKD|
|South Korea||5 USD|
|Viet Nam||5 USD|
|New Zealand||5 NZD|
|United Kingdom||5 GBP|
* For users in Japan:
If you bought tickets using Convenient Store or ATM Payment, the cancellation fee will be 500 Yen regardless of many days have passed since the ticket purchase.