Help Center

Can I cancel my event?

It is possible to cancel your event on Peatix. When you cancel your event, all purchased tickets will be refunded to the ticket buyers.

Before you cancel your event, please inform the attendees per email. You can message all attendees using our message function.  
Also, please make sure to cancel your event before the event has started.

After you have cancelled your event, all ticket buyers will receive an email informing them their ticket has become invalid.
   

How to cancel your event


1) Log into your account and access the event you want to cancel.
From the menu bar, please click "More" in the upper right corner.



2) Click on "Cancel Event".



3) A message asking to confirm your event cancellation will be shown.
To cancel your event, click "Yes" and follow the instructions on your screen.



 

Cancellation fee


- Cancelling an event with only free tickets:
You will not be charged a cancellation fee for cancelling an event with only free tickets.

- ​Cancelling an event for which (non-free) tickets have been sold:
For tickets purchased more than 50 days ago, you will be charged the following cancellation fee per transaction:

Asia

Country Currency Cancellation Fee (per transaction)
Hong Kong         HKD 30 HKD        
India USD 5 USD
Indonesia USD 5 USD
Japan* JPY 500 JPY        
Malaysia MYR 10 MYR
Philippines PHP 200 PHP
Singapore         SGD 5 SGD        
South Korea USD 5 USD
Taiwan TWD 150 TWD
Thailand THB 150 THB
Viet Nam USD 5 USD
     

North America

Country Currency Cancellation Fee (per transaction)
Canada CAD 5 CAD
U.S. USD 5 USD        
     

Europe

Country Currency Cancellation Fee (per transaction)
Austria EUR 5 EUR
Belguim EUR 5 EUR
France EUR 5 EUR
Germany EUR 5 EUR
Ireland EUR 5 EUR
Italy EUR 5 EUR
Luxembourg EUR 5 EUR
Netherlands EUR 5 EUR
Spain EUR 5 EUR
United Kingdom GBP 5 GBP
     

Australia & Oceania

Country Currency Cancellation Fee (per transaction)
Australia AUD 5 AUD
New Zealand NZD 5 NZD

* For event organizers in Japan: for tickets paid through Convenient Store or ATM Payment, the cancellation fee will be 500 JPY regardless of how many days have passed since the ticket purchase.
 

About the refund process


The refund will be handled by the credit card company that was used for the purchase of the tickets.
Furthermore, the refund process will vary depending on the cutoff date of the credit card (we cannot look up the cutoff date of a credit card). Please see below for more details. 

- The date of the cancellation lies before the cutoff date of the credit card
The refund process will be handled in the current month. This means that the payment will not be made, and no money will be deducted.
In many cases, both the payment and the cancellation will appear separately on the credit card statement.

- The date of the cancellation lies after the cutoff date of the credit card
The payment of the order will be processed as usual. We will refund the purchase the next month through a negative invoice.

If the credit card refund deadline has already passed and the refund cannot be processed through the credit card, we will manually refund the ticket buyer (either by bank or PayPal transfer). In this case, we will email the buyer about the refund process.

* For events in Japan: for tickets paid through Convenient Store or ATM Payment, ticket buyers will be refunded to their bank account and they will receive an email (in Japanese) explaining the refund process.


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