Help Center

What happens if an event is cancelled?

If the event organizer decides to cancel the event, the full price of your tickets will be refunded.
* We do not take any responsibility in case the organizer cancels an event.
 

About the refund

The refund will be handled by the credit card company that was used for the purchase of the tickets.

If the refund date lies before the cutoff date of your credit card, the refund will be settled in this months credit card bill.
If the refund date lies after the cutoff date of you credit card, the refund will be settled in next month credit card. 

For customers in Japan: customers who used convenience store or ATM payment to purchase their tickets will receive an email regarding the details of the refund. Please follow the instructions as written in the email. If you have any questions about the refund process or the instructions in the email, please contact us.



Related help pages