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(for users in Malaysia) PayPal FAQs

My debit card was declined even though I tried using cards from different banks

As of January 1st 2016, local debit cards are disabled for online transactions without 3D authentication due to a regulatory change. This affects payment processors like PayPal. In order to still use your debit card for ticket purchase, please contact your bank directly to enable payments on PayPal. The hotline to call is found on the reverse of your debit card.

Secondly, if you have a debit/credit card linked to a PayPal account, you will not be able to use that card on PayPal without logging into the PayPal account.

Why have I been charged with an extra USD 1 for my purchase?

The 1 USD charge is a temporary authorization by PayPal. PayPal uses the 1 USD to verify the validity of the buyer’s credit or debit card. The temporary authorization will automatically be removed from your transaction history.

Why is my AMEX card declined?

PayPal is unable to process domestic AMEX transactions in Malaysia, although cross borders AMEX transactions in Malaysia are still accepted.


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