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How to use Assistant Mode

On the day of the event, you'll probably need more than one person scanning QR code tickets at the door. That's why we built Assistant Mode into Peatix for Organizers Scan mobile app. With Assistant Mode, you can scan QR Codes and manually check in guests on multiple smartphones. 

You must download the App from the Apple App Store or Google Play Store on each device that will use the Assistant Mode.

To use the Assistant Mode:  

1. Issue the Assistant Mode QR code

N.B. The assistant mode QR code will be valid for 24 hours after being shown. Withing those 24 hours, you can use to QR-code any number of times. After 24 hours the session will expire, and the QR-code will be updated. If your event will last for several days, or if more than 24 hours has passed since you first accessed the QR code, please log into your organizer again and use the newly updated assistant mode QR-code.

Issue the Assistant Mode QR code on an iPhone (Peatix Pro):
1.1) Open the app, and log in with your organizers account (the account used to create the event).



1.2) Select your event and click "Add a Check-in Assistant".



1.3) The Assistant QR code will be displayed on the screen.



Issue the Assistant Mode QR code on an iPhone (Scan App):
1.1) Open the app, and log in with your organizers account (the account used to create the event).



1.2) Select your event and scroll down to the QR code at the bottom of the screen




Issue the Assistant Mode QR code on an Android:
1.1) Open the app, and log in with your organizers account (the account used to create the event).



1.2) Select the event and click "Assistant QR" in the upper right corner.



 

2. Enter Assistant Mode


Entering the Assistant Mode from an iPhone (Peatix Pro):
2.1) Open the Peatix Scan app with the other smartphone(s) you want to use to check-in tickets, and tap "Help Check-in Attendees" at the bottom of the screen.



2.2) Click "Scan event QR code"




2.3) The camera will appear and launch scanning mode. Scan the QR Code from the organizers account.After the QR code is scanned, you can immediately start scanning tickets of the event attendees.


Entering the Assistant Mode from an iPhone (Scan App):
2.1) Open the Peatix Scan app with the other smartphone(s) you want to use to check-in tickets, and tap "Assistant Mode" at the bottom of the screen.



2.2) The camera will appear and launch scanning mode. Scan the QR Code from the organizers account.



N.B. After the message "Assistant Mode: Starting to scan QRCode for XXXX Event" is shown, and you press OK, the check-in assistant is valid to scan tickets. If after you press OK, you scan the code from the organizers account (from step 2) again, a "Error: Invalid QR code format" will be shown.

Entering the Assistant Mode from an Android:
2.1) Open the Peatix Scan app with the other smartphone(s) you want to use to check-in tickets, and tap "Assistant Mode" at the bottom of the screen.



2.2) The camera will appear and launch scanning mode. Scan the QR Code from the organizers account. After the QR code is scanned, you can immediately start scanning tickets of the event attendees.

 


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