Help Center

Can I cancel my ticket?

Tickets that have been purchased can only be canceled if the event organizer consents. 
If you wish to request for ticket cancelation, please contact the event organizer directly. 

How to request for ticket cancelations

1. Login into the account used for the purchase of the tickets and access your Ticket overview page:

2. From the Tickets page, please click "Contact Organizer".

3. Select the subject "Cancelation, changing of ticket", and enter your cancelation request.
Click "Submit" to send your cancelation request to the event organizer.

The reply from the organizer will be delivered to your Peatix inbox and forwarded to your registered email address. 



The refund will be handled by the credit card company that was used for the purchase of the tickets.
If the refund date lies before the cutoff date of your credit card, the refund will be settled in this months credit card bill.
If the refund date lies after the cutoff date of you credit card, the refund will be settled in next month credit card.

For customers in Japan: customers who used convenience store or ATM payment to purchase their tickets will receive an email regarding the details of the refund. Please follow the instructions as written in the email. If you have any questions about the refund process or the instructions in the email, please contact us.  

Cancellation Fee

If more than 50 days have passed since you placed your order, you will be charged the following cancellation fee:
Country Ticket / Cancellation fee
Cancellation fee
(per order)
Japan         JPY 500 JPY        
U.S.         USD 5 USD        
Singapore         SGD 5 SGD        
Hong Kong         HKD 30 HKD        
Taiwan TWD 150 TWD
South Korea USD 5 USD
Indonesia USD 5 USD
Thailand THB 150 THB
Philippines PHP 200 PHP
Malaysia MYR 10 MYR
Vietnam USD 5 USD
India USD 5 USD
Australia AUD 5 AUD
New Zealand NZD 5 NZD
Austria EUR 5 EUR
Belguim EUR 5 EUR
Canada CAD 5 CAD
France EUR 5 EUR
Germany EUR 5 EUR
Ireland EUR 5 EUR
Italy EUR 5 EUR
Luxembourg EUR 5 EUR
Netherlands EUR 5 EUR
Spain EUR 5 EUR
United Kingdom GBP 5 GBP

* For users in Japan:
If you bought tickets using Convenient Store or ATM Payment, the cancellation fee will be 500 Yen regardless of many days have passed since the ticket purchase.


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