Help Center

Managing the event attendees

You can manage the attendees to your event, and check the number of attendees from the Attendee page.

How to manage event attendees

1. After you are logged into your account,  click on Attendees-button of the event you are hosting.

2. The Attendees page will appear.
The Attendee page consists of two tabs: [Sales List] & [Attendee View]


[Sales List]

From the Sales List-tab you can do the following:
1) From the Sales List-tab you can check the order status of the attendees.

You can check the following information of the attendees: 1) The name of the attendee, 2) Ticket name and number of tickets purchased, 3) Ticket price, 4) Payment status and 5) Order day.

* Please note that the email address of the attendee will not be displayed. If you want to collect the email addresses of the attendees, please set a form questionnaire to your event. 

2. You can check the total number of orders both above and below the list of orders.

3. You can filter the orders by [Ticket Type] and [Order Status].

There are the following types of Order Status:
  • - Paid: payment is completed
  • - Free: an order of a free ticket, or of a ticket that has become free by using a discount code
  • - Cancelled: an order that is cancelled.
  • - Discount Code: an order that used a discount code to buy tickets

For events in Japan, there are also the following types of Order Status:
  • - Pending
  • - Expired
    • Pending & Expired refers to the payment status of convenient store/atm payments.

4. You can look up the order belonging to a specific customer.

5. On this page you can cancel tickets and send messages to attendees. For more information, please check the following help pages:

How to cancel tickets
How to send messages to attendees

[Attendee View]

From the Attendee View-tab you can do the following:

- Check the attendees to your event
- Check in attendees on the event day
- Download the attendee list (CSV-file)
​- Send a message to attendees


Related help pages